Prioritize support tickets API

Set priority from a supplied severity and from documented urgency and business-impact phrases. A ticket with none of those signals stays unspecified.

The Prioritize support tickets operation is part of the Customer Support Intelligence API on BRAINIAC.software. Set priority from a supplied severity and from documented urgency and business-impact phrases. A ticket with none of those signals stays unspecified. It is exposed as POST /api/v1/customer-support/ticket-prioritize and priced at $0.04 USDC on Base. Payment uses the x402 exact scheme: an unpaid call returns HTTP 402 with payment requirements; after paying the exact USDC amount, retry the same request with a payment-signature header and Idempotency-Key. No account and no API key are required. Data sources for this product: Ticket text, conversations, and support exports supplied in the request. Limitations: No support system is contacted or changed. A ticket is not marked resolved, and no reply is sent. Policies, account details, and customer history are not invented. A category, priority, or escalation flag comes only from the supplied text and the documented rules. A similar ticket is a suggestion with a confidence level, not a merged case. Outputs are compliance prechecks, drafts, or data lookups for human review. They are not official determinations, legal advice, identity confirmation, or certified filings. Related operations in this group include Classify support tickets, Detect duplicate tickets, Summarize a support conversation, Analyze ticket sentiment. Open the group documentation for the full request schema, field notes, and response examples before integrating.

POST$0.04 USDC
/api/v1/customer-support/ticket-prioritize

Example request

curl -i -X POST "https://www.brainiac.software/api/v1/customer-support/ticket-prioritize" \
  -H 'content-type: application/json' \
  -H 'Idempotency-Key: <fresh-64-character-random-hex-key>' \
  --data-binary @- <<'JSON'
{
  "tickets": [
    {
      "id": "t1",
      "subject": "Production down",
      "body": "Production down for payroll. This is urgent.",
      "severity": "high",
      "impact": "Payroll for the night shift"
    }
  ]
}
JSON

An unpaid probe returns HTTP 402 with x402 payment requirements. After paying the exact USDC amount on Base, retry the identical request with a payment-signature header.

FAQ

  • Do I need an API key? No. Pay the listed USDC amount with x402.
  • What network? Base (eip155:8453), USDC.
  • Is this an official determination? No. Results are for human review against the cited sources.

Related APIs

Customer Support Intelligence APIFull docsHow it works