# Customer Support Intelligence API

> Classify supplied tickets, explain priority and duplicate matches, and draft replies from the conversation in the request.

- Product: https://www.brainiac.software/api/customer-support
- Docs: https://www.brainiac.software/api/customer-support/docs
- OpenAPI: https://www.brainiac.software/api/customer-support/openapi.json
- Contact: support@brainiac.software (https://www.brainiac.software/contact)

## Operations

- POST /api/v1/customer-support/ticket-classify — $0.03 USDC — Classify support tickets: Classify supplied tickets into billing, access, outage, defect, delivery, or account when one documented keyword list has the most matches. A caller-supplied category list replaces that set. A tie stays unclassified. Docs: https://www.brainiac.software/api/customer-support/docs#customer-support-ticket-classify
- POST /api/v1/customer-support/ticket-prioritize — $0.04 USDC — Prioritize support tickets: Set priority from a supplied severity and from documented urgency and business-impact phrases. A ticket with none of those signals stays unspecified. Docs: https://www.brainiac.software/api/customer-support/docs#customer-support-ticket-prioritize
- POST /api/v1/customer-support/ticket-deduplicate — $0.05 USDC — Detect duplicate tickets: Find duplicate tickets for the same email address and repeated wording across customers. Each pair names the rule and a confidence level. Tickets are not merged. Docs: https://www.brainiac.software/api/customer-support/docs#customer-support-ticket-deduplicate
- POST /api/v1/customer-support/conversation-summarize — $0.04 USDC — Summarize a support conversation: Restate up to three customer sentences and quote supplied agent replies. The summary does not decide that a ticket was resolved. Docs: https://www.brainiac.software/api/customer-support/docs#customer-support-conversation-summarize
- POST /api/v1/customer-support/sentiment-analyze — $0.03 USDC — Analyze ticket sentiment: Label customer wording with a documented positive and negative word list. Text with no listed words stays unspecified. Docs: https://www.brainiac.software/api/customer-support/docs#customer-support-sentiment-analyze
- POST /api/v1/customer-support/resolution-suggest — $0.05 USDC — Draft a support reply: Draft a reply that quotes the customer and a supplied policy only when that policy shares a word with the ticket. The draft does not resolve the ticket or state an unsupplied policy. Docs: https://www.brainiac.software/api/customer-support/docs#customer-support-resolution-suggest
- POST /api/v1/customer-support/escalation-detect — $0.04 USDC — Detect escalation signals: Flag a ticket when the text contains a documented escalation phrase, the priority rules mark it critical, or the same email appears on three tickets in the request. No escalation is performed. Docs: https://www.brainiac.software/api/customer-support/docs#customer-support-escalation-detect
- POST /api/v1/customer-support/quality-audit — $0.12 USDC — Audit support reply quality: Check supplied replies for a resolution claim, a missing reply, or an email, amount, order, or policy that was not in the ticket. The audit does not confirm that any action happened. Docs: https://www.brainiac.software/api/customer-support/docs#customer-support-quality-audit